Returns & Exchanges

At Sweet Hat Company, we want you to love your headwear as much as we do, which is why we offer a 30-day window for returns or exchanges on all unworn items. Simply ensure the original tags are attached and the hat is in its original condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your hats in their original box.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your peace of mind.

• 4.
  Receive Your Refund

  After our team inspects the returned item, we will process your refund or ship out your new exchange within 5-7 business days.